Terms Of Services

Welcome to the Violet Brilliance website ("Site"). By accessing or using this Site, purchasing our products, or interacting with our services, you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree with these Terms, please do not use our Site. These Terms apply to all visitors, customers, and users of the Site.

We reserve the right to update, modify, or replace these Terms at any time without prior notice. Any changes become effective immediately upon posting on this Site.

Your continued use of the Site after any changes are posted constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

About Us

This website is operated by Violet Brilliance ("Violet Brilliance," "we," "our," or "us"). Throughout the Site, the terms "we," "us," and "our" refer to Violet Brilliance.

If you have any questions regarding these Terms, please contact us at:
Email: support@violetbrilliance.com

Your Account

If you create an account with Violet Brilliance, you are responsible for:

  • Maintaining the confidentiality of your login credentials.
  • Restricting access to your account.
  • All activities that occur under your account.

Please notify us immediately if you suspect unauthorized access or security breaches involving your account.

We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent or unlawful activities.

Product Information

We strive to display our products as accurately as possible. However:

  • Product images are for illustrative purposes only.
  • Colors may vary depending on your monitor or device.
  • Natural gemstones, lab-grown diamonds, and precious metals may exhibit slight variations in color, inclusions, texture, or finish.
  • Product dimensions and weights are approximate and may vary slightly due to handcrafted production.

These natural variations are not considered defects.

Pricing

All prices displayed on the Site are subject to change without prior notice.

While we make every effort to ensure pricing accuracy, occasional errors may occur.

If an incorrect price is displayed due to typographical, technical, or system errors, we reserve the right to:

  • Cancel the order before shipment.
  • Contact you regarding the pricing correction.
  • Issue a full refund if payment has already been received.

Taxes, duties, customs fees, and other government charges are the responsibility of the customer unless otherwise stated.

Orders & Acceptance

Submitting an order does not guarantee acceptance.

We reserve the right to:

  • Refuse or cancel any order.
  • Limit quantities purchased.
  • Reject orders suspected of fraud or unauthorized activity.
  • Cancel duplicate or reseller orders.
  • Request additional verification before processing an order.

If your order is cancelled after payment has been received, a full refund will be issued to the original payment method.

Product Availability

All products are subject to availability.

Occasionally, certain gemstones, precious metals, or materials may become unavailable after an order is placed.

If we cannot fulfill your order, we will promptly notify you and provide one of the following options:

  • A suitable alternative
  • An estimated production timeline
  • A full refund

Custom & Made-to-Order Jewelry

Many Violet Brilliance pieces are handcrafted or made to order.

Production times are estimates and may vary due to:

  • Material availability
  • Craftsmanship requirements
  • Quality inspections
  • Peak seasonal demand

Minor variations between the final product and website images are expected due to the handmade nature of fine jewelry.

Shipping & Delivery

Delivery estimates are provided for convenience only.

We are not responsible for delays caused by:

  • Shipping carriers
  • Customs clearance
  • Weather conditions
  • Natural disasters
  • Government actions
  • Other circumstances beyond our reasonable control

Risk of loss passes to the customer upon successful delivery to the shipping address provided.

Returns, exchanges, and order cancellations are governed by our separate Return & Refund Policy. By placing an order, you acknowledge and agree to those policies.

Limitation of Liability

To the fullest extent permitted by applicable law, Violet Brilliance, its affiliates, directors, employees, agents, suppliers, and service providers shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, revenue, data, business opportunities, goodwill, or anticipated savings arising from or related to:

  • Your use or inability to use the Site.
  • Errors or omissions in website content.
  • Unauthorized access to your information.
  • Interruptions or technical failures.
  • Viruses or malicious software transmitted by third parties.
  • Delays in shipping or delivery.
  • Product misuse, improper care, or failure to follow care instructions.
  • Allergic reactions or skin sensitivities resulting from the use of our products.

Nothing in these Terms limits liability that cannot legally be excluded under applicable law.

Violet Brilliance proudly offers a Lifetime Warranty against manufacturing defects on eligible jewelry. Please refer to our separate Warranty Policy for complete coverage, exclusions, and warranty claim procedures.