Shipping policy

At Violet Brilliance, every piece of jewelry is made to order with exceptional craftsmanship and attention to detail. We are committed to delivering your jewelry safely and as quickly as possible. 
Violet Brilliance is owned and operated by Diamond Stores, a business registered in Surat, Gujarat, India. Our made-to-order jewelry is crafted, quality checked, securely packaged, and dispatched from India to customers in supported international destinations.

Production and Shipping Time

  • Our standard production time is 10–12 business days, followed by an estimated 2–5 business days for shipping, depending on the design and customization requested.


  • Estimated total delivery time: 12–17 business days from the date your order is placed. Delivery times are estimates and may vary depending on the complexity of your design, destination, courier delays, public holidays, or customs processing.

  • Once your jewelry has passed our quality inspection, it will be carefully prepared for shipment.
  • In rare cases, highly customized or complex designs may require additional production time. If this occurs, we will notify you promptly.

Shipping Time

Delivery times are estimates and may vary depending on your location, customs processing, or carrier delays.


Free International Shipping

We offer complimentary shipping to destinations supported at checkout. No standard shipping fee is charged for eligible orders.
Import duties, customs fees, and local taxes may apply depending on the delivery destination and are the customer's responsibility unless otherwise stated at checkout..

Every shipment is:

  • Fully insured during transit
  • Securely packaged
  • Sent with a trusted courier
  • Provided with a tracking number once dispatched

Order Tracking

As soon as your order ships, you will receive a shipping confirmation email containing your tracking information, allowing you to monitor your package throughout its journey.

If you have any questions regarding your shipment, please contact us at support@violetbrilliance.com.


Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other government fees depending on your country's regulations.

Unless otherwise stated at checkout, these charges are the responsibility of the customer. Violet Brilliance has no control over customs fees and cannot estimate the amount that may be charged by local authorities.


Shipping Address

Please ensure that your shipping address is accurate and complete before placing your order.

  • We are unable to ship to P.O. Boxes.
  • Once an order has been shipped, we cannot guarantee that address changes requested through the shipping carrier will be successful.
  • Violet Brilliance is not responsible for delays, loss, or misdelivery resulting from incorrect shipping information or customer-requested address changes after dispatch.

Changes to Your Order

If you request changes to your jewelry design, ring size, metal type, engraving, or other custom specifications after production has begun, your order may require additional manufacturing time.

Significant design modifications may require production to restart, and a revised delivery estimate will be provided.


Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 3 days of the expected delivery date at support@violetbrilliance.com.

Our team will work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.


Need Assistance?

If you have any questions about your order, shipping, or delivery, our customer support team is always happy to help.

Email: support@violetbrilliance.com

Thank you for choosing Violet Brilliance. We appreciate your trust and look forward to creating jewelry you'll cherish for a lifetime.

Last Updated: September 25, 2026