Frequently Asked Questions

About Violet Brilliance

At Violet Brilliance, we believe luxury should be beautiful, ethical, and accessible. We specialize in handcrafted lab-grown diamond jewelry made with exceptional craftsmanship, premium materials, and timeless designs. Every piece is carefully created to offer outstanding quality, brilliant sparkle, and lasting value.

Violet Brilliance is an online jewelry brand, allowing us to offer premium quality at competitive prices. While we do not currently have a physical showroom, our jewelry specialists are always available to assist you through email, phone, or virtual consultation.

Yes. We offer personalized virtual consultations to help you choose the perfect diamond, design, metal, or custom piece. Our experts will guide you through every step to ensure you make the right choice.

Design & Ordering

Yes. Custom jewelry is one of our specialties. Whether you have a sketch, inspiration photo, or a unique idea, our design team can create a one-of-a-kind piece made just for you.

Our custom process is simple:

Share your design idea or inspiration.
Discuss your preferred diamond, metal, and budget.
Receive a detailed 3D CAD design for approval.
Once approved, our artisans begin crafting your jewelry.
After a thorough quality inspection, your jewelry is carefully packaged and shipped.

Absolutely. Most of our designs can be customized by changing the diamond shape, carat weight, metal type, setting style, or other design details.

Yes. Most of our designs can be made with your preferred diamond shape and carat weight, allowing you to create a piece that perfectly matches your style and budget.

Yes. We offer diamond upgrade options on selected jewelry. Please contact our customer care team for eligibility and details.

Yes. Complimentary engraving is available on many rings and selected jewelry pieces. The number of characters depends on the design.

Yes. If you already own a diamond or plan to source one separately, you can purchase many of our ring settings without a center stone.

Yes. We offer men's wedding bands, rings, bracelets, pendants, and custom jewelry designs.

Yes. In many cases, we can split your payment between two cards. Please contact us before placing your order so we can assist you.

Yes. Flexible installment payment options are available through selected payment providers, depending on your country and eligibility.

Yes. Rush production is available for selected designs. Please contact us before ordering to confirm availability and estimated delivery dates.

Lab-Grown Diamonds & Metals

Lab-grown diamonds are real diamonds created using advanced technology in a controlled laboratory environment. They have the same physical, chemical, and optical properties as natural diamonds.

Yes. We offer lab-grown diamonds in a wide range of popular shapes, sizes, and carat weights.

Yes. Most center diamonds weighing 1.00 carat and above come with an independent IGI certificate. Smaller diamonds are professionally graded for quality.

Yes. Most of our designs can be made with your preferred diamond shape and carat weight, allowing you to create a piece that perfectly matches your style and budget.

Yes. Every piece from Violet Brilliance is crafted using solid 10K, 14K, or 18K gold, or PT950 platinum. We never use gold-plated or gold-filled materials.

Yes. Every jewelry piece is stamped with its metal purity, such as 10K, 14K, 18K, or PT950, to verify authenticity.

We offer 10K Gold, 14K Gold, 18K Gold, PT950 Platinum and most designs are available in White Gold, Yellow Gold, Rose Gold, and Platinum.

Yes. Our jewelry is designed for everyday wear. However, we recommend removing it before sports, heavy lifting, swimming, or using harsh chemicals to help maintain its beauty for years to come.

Lab-grown diamonds are created using advanced technologies such as Chemical Vapor Deposition (CVD) and High Pressure High Temperature (HPHT), which replicate the natural diamond-growing process.

Lab-grown diamonds are identical to natural diamonds in appearance, brilliance, hardness, and durability. The only difference is their origin.

No. They look exactly the same to the naked eye. Even professional jewelers require specialized equipment to distinguish between them.

Lab-grown diamonds offer exceptional beauty, excellent value, and a more sustainable alternative to mined diamonds, without compromising quality.

IGI Certification Explained

An IGI (International Gemological Institute) certificate is an independent grading report that verifies the authenticity and quality of your diamond.

Yes. Most center diamonds of 1.00 carat and above include an official IGI grading certificate.

IGI certification provides an unbiased assessment of your diamond's cut, color, clarity, and carat weight, giving you complete confidence in your purchase.

Yes. Every IGI certificate includes a unique report number that can be verified directly on the IGI website.

It includes the diamond’s cut, color, clarity, carat weight (4Cs), and other identifying specifications.

Yes. If your diamond is IGI certified, the original grading report will be included with your purchase. We also sent you the soft copy of the certificate

Order Processing & Shipping

Every piece is handcrafted after your order is placed. Production typically takes 2–3 weeks, followed by shipping. Delivery times may vary based on your location.

Yes. We proudly offer secure worldwide shipping.

Once your order has shipped, you will receive a confirmation email with your tracking number.

Yes, provided your order has not yet been shipped. Please contact us as soon as possible.

Returns, Resizing & Warranty

We offer a straightforward return policy for eligible items. Custom-made, personalized, engraved, and final sale items are generally not eligible for return. Please refer to our Return & Refund Policy for complete details.

Yes. Most rings can be resized. Some styles may have limitations, so please contact our team for guidance

Clean your jewelry regularly using warm water, mild soap, and a soft brush. Store each piece separately in a jewelry box or pouch, and avoid exposure to harsh chemicals.

Our service team will inspect your jewelry and recommend the best repair solution. We offer professional repair services for many types of accidental damage.

Yes. Every Violet Brilliance jewelry piece is backed by our Lifetime Manufacturing Warranty, covering defects in craftsmanship under normal wear. The warranty does not cover accidental damage, misuse, loss, theft, or normal wear and tear. Kindly refer our warranty policy

Diamond Tennis Collection

A Diamond Tennis Necklace or Bracelet features a continuous row of perfectly matched lab-grown diamonds, creating timeless brilliance and elegance for everyday wear or special occasions.

Yes. Our tennis jewelry is designed for everyday luxury. However, we recommend removing it during sports, heavy lifting, or activities that could expose it to impact.

Yes. We offer custom lengths, total carat weights, and diamond sizes to create the perfect piece for your style.

Clean your jewelry with warm water, mild soap, and a soft brush. Dry it with a lint-free cloth and store it in a soft pouch or jewelry box to protect it from scratches.