Refund policy

At Violet Brilliance, our jewelry is crafted with care using quality materials and skilled craftsmanship. Many of our pieces are made to order, and certain products may be customized or personalized.

We want you to have clear information before placing your order. Please review the product details, size, materials, customization options, and this Return & Refund Policy before completing your purchase.

Violet Brilliance is a brand operated by Diamond Stores. All refunds are processed by Diamond Stores.

1. 30-Day Return Policy

We accept eligible returns within 30 days from the date your order is delivered.

To be eligible for a return, the item must:

  • Be unworn and unused
  • Be in its original condition
  • Be free from damage, alteration, or signs of wear
  • Include the original packaging, certificates, and accessories where applicable
  • Include proof of purchase

Before returning an item, please contact our Customer Care team to request return authorization and instructions.

Returns sent without prior authorization may be delayed or may not be accepted.

The 30-day return period applies to eligible products and does not apply to the customized and other non-returnable products described below.

2. Order Cancellation

You may request cancellation of an order within 24 hours of placing the order.

Because many Violet Brilliance products are made to order, production may begin shortly after an order is placed.

After the 24-hour cancellation period, cancellation may not be possible if production or customization has already begun.

If your order has already entered production or has been shipped, it cannot normally be cancelled. Please contact Customer Care as soon as possible if you need to request a cancellation.

We will confirm whether cancellation is possible based on the production status of your order.

3. Exchanges

Eligible items may be exchanged within 30 days of delivery.

Exchange requests must be approved by our Customer Care team before the item is shipped back.

The replacement item must meet the eligibility requirements described in this policy.

If the replacement item has a higher price than the original item, the customer is responsible for paying the difference.

If the replacement item has a lower price, the difference will be handled according to the applicable refund process.

4. Damaged, Defective or Incorrect Items

Please inspect your order promptly after delivery.

If your order arrives:

  • Damaged
  • Defective
  • Missing components
  • Different from the product ordered

please contact us and provide photographs of the item and packaging.

Our Customer Care team will review the issue and provide an appropriate resolution, which may include:

  • Repair
  • Replacement
  • Exchange
  • Refund

The appropriate resolution will depend on the nature of the issue.

If an item is damaged or defective, please do not have it repaired or altered by another jeweler before contacting us.

5. Refunds

Once an approved return is received and inspected, we will notify you whether the return has been accepted. If approved, the refund will be credited to your original payment method within 5 business days after the return has been received and inspected.

If the return is approved:

  • The refund will be issued to the original payment method.
  • The refund will cover the eligible purchase amount according to this policy.
  • Original shipping charges are generally non-refundable unless the item was damaged, defective, incorrect, or otherwise qualifies for a different resolution.
  • Your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.

We will not issue a refund until the returned item has been received and inspected.

6. Return Shipping

For a standard customer-requested return or exchange, the customer is responsible for the cost of shipping the item back to Violet Brilliance.

For your protection, we strongly recommend:

  • Using a fully insured shipping service
  • Using a trackable courier
  • Retaining your shipping receipt and tracking information

Violet Brilliance is not responsible for a return shipment that is lost or damaged while being transported to us if the customer selected and arranged the return shipment.

If an item was delivered damaged, defective, or incorrect, please contact us before returning it so that we can provide appropriate instructions.

For international returns, the customer is responsible for any applicable customs duties, taxes, or return shipping charges unless otherwise agreed by Violet Brilliance.

7. Ring Resizing

We understand that finding the correct ring size is important.

Where resizing is technically possible, Violet Brilliance may provide professional resizing services.

Most eligible rings can generally be resized by up to:

  • One full size larger, or
  • One full size smaller

Some designs cannot safely be resized because resizing may affect their structure, gemstones, or design.

Rings That May Not Be Resizable

These may include:

  • Full eternity bands
  • Rings with diamonds or gemstones extending around the entire shank
  • Certain intricate or structurally complex designs

If your ring cannot be resized, we may discuss an exchange or another appropriate solution with you.

8. Replacement Ring

In some circumstances, resizing the original ring may not be technically appropriate.

Depending on the design and production requirements, Violet Brilliance may recommend producing a replacement ring in the requested size instead of resizing the original item.

This may be recommended when:

  • Resizing could compromise the structural integrity of the ring
  • The design cannot be safely resized
  • Producing a new ring is more appropriate for the particular design

We will discuss this option with you before proceeding.

9. Repairs

If your jewelry requires repair, please contact our Customer Care team before sending the item to us.

After receiving the jewelry, our repair specialists may:

  • Inspect the item
  • Document its condition
  • Assess the required repair
  • Provide repair details where necessary

Depending on the circumstances repairs are assessed and quoted before work begins:

  • Stone replacement or resetting
  • Prong repair or replacement
  • Setting repair
  • Band reinforcement
  • Ring resizing where technically possible

Paid repair work will only proceed after customer approval.

Typical repair turnaround time is approximately 2–3 weeks from the date we receive the jewelry.

Complex repairs, custom work, or gemstone sourcing may require additional time. We will communicate with you if additional time is required.

10. Contact Customer Care Before Sending a Return

All returns require prior authorisation from our Customer Care team. Please email support@violetbrilliance.com before shipping any item. We will review your request and provide the applicable instructions and return address.

For cancellations, returns, exchanges, resizing requests, repairs, damaged items, or general assistance, please contact our Customer Care team before sending your jewelry. Eligibility and applicable terms depend on the type of request and our policies.

Customer Care Email: support@violetbrilliance.com

Violet Brilliance
A brand operated by Diamond Stores

Registered Business and Business Address:
Diamond Stores
3-Revanagar Bag Pase, Jahangirabad, Rander, Surat, Gujarat 395005, India

The US address is provided solely for authorized returns and is not the registered business address. The appropriate return address will be provided with your return instructions. Please do not send any item without prior authorization.


Last Updated: September 25, 2026